Privacy Policy

Company Name: A M B GOODS LTD
Registered Address: 48a York Road, Northwood, England, HA6 1JL
Email: hello@ambgoods.uk
Phone: +44 7908053319

A M B GOODS LTD (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a lawful, fair, and transparent manner. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, contact us, or otherwise interact with our services.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information:

  • your name;
  • company name;
  • email address;
  • phone number;
  • billing address;
  • shipping address;
  • payment-related information processed by our payment provider;
  • order history;
  • messages and enquiries submitted through our contact forms;
  • technical information such as IP address, browser type, device type, and website usage data;
  • cookies and similar technologies where permitted.

2. How We Collect Information

We collect personal information when you:

  • place an order on our website;
  • contact us by email, phone, or contact form;
  • subscribe to updates or request support;
  • browse our website;
  • interact with our checkout or payment pages;
  • communicate with us regarding an existing order or enquiry.

We may also receive limited information from third-party service providers such as payment processors, delivery carriers, website analytics tools, and email systems used to operate our business.

3. How We Use Your Information

We use your personal information for the following purposes:

  • to process and fulfil orders;
  • to provide customer support;
  • to send order confirmations and delivery updates;
  • to respond to enquiries and messages;
  • to manage refunds, returns, and dispute handling;
  • to maintain business records;
  • to detect and prevent fraud or misuse;
  • to improve our website, products, and services;
  • to comply with legal, tax, accounting, and regulatory obligations.

4. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

  • performance of a contract;
  • compliance with a legal obligation;
  • our legitimate business interests;
  • your consent, where required.

Where we rely on consent, you may withdraw it at any time.

5. Sharing Your Information

We do not sell your personal data.

We may share limited personal information with trusted third parties where necessary to operate our business, including:

  • payment processors;
  • shipping and delivery providers;
  • website hosting providers;
  • email and communication service providers;
  • analytics providers;
  • accounting, legal, or compliance advisors;
  • fraud prevention or risk review services.

These third parties only receive the information necessary to perform their services and are expected to handle it securely and lawfully.

6. Payment Processing

Payments made through our website are processed by secure third-party payment providers. We do not store full card details on our own servers.

Payment providers may collect and process your payment information in accordance with their own privacy policies and security standards.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential website functions, improve performance, and understand website usage.

Cookies may be used for:

  • site functionality;
  • checkout and shopping cart operation;
  • analytics and performance measurement;
  • remembering preferences;
  • security and fraud prevention.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can control cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

8. Data Retention

We retain personal information only for as long as necessary for the purposes set out in this Privacy Policy, including:

  • fulfilling orders;
  • providing customer support;
  • maintaining business and accounting records;
  • meeting legal and tax obligations;
  • resolving disputes and enforcing agreements.

When personal data is no longer required, we will securely delete or anonymise it where appropriate.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

  • request access to your personal data;
  • request correction of inaccurate information;
  • request deletion of your data in certain circumstances;
  • object to or restrict certain types of processing;
  • withdraw consent where processing is based on consent;
  • request a copy of your personal data;
  • lodge a complaint with a supervisory authority.

If you would like to exercise any of these rights, please contact us using the details below.

11. Marketing Communications

We may send you service-related emails such as order confirmations, shipping updates, or customer support messages.

We will only send marketing communications where permitted and appropriate. You can opt out of non-essential marketing messages at any time by contacting us or using the unsubscribe link where provided.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third-party sites. We encourage you to review their privacy policies before providing personal information.

13. Children’s Privacy

Our website and services are intended for business and general commercial use. We do not knowingly collect personal data from children under the age of 16.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it where required.

14. International Transfers

Where personal data is transferred outside the United Kingdom or European Economic Area, we will take appropriate steps to ensure that it is protected in accordance with applicable data protection laws.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or data practices. The latest version will always be published on this page with the effective date shown above.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

A M B GOODS LTD
48a York Road, Northwood, England, HA6 1JL
Email: hello@ambgoods.uk
Phone: +44 7908053319