Company Name: A M B GOODS LTD
Registered Address: 48a York Road, Northwood, England, HA6 1JL
Email: hello@ambgoods.uk
Phone: +44 7908053319

At A M B GOODS LTD, we aim to provide clear and fair return and refund terms for our network cabling and rack & cabinet hardware products. Please read this policy carefully before placing an order.

By purchasing from our website, you agree to the terms outlined below.

1. Products Covered

This Refund Policy applies to physical products supplied by A M B GOODS LTD

2. Return Eligibility

You may request a return for eligible products if:

• the item is unused;
• the item is unopened;
• the item is returned in its original packaging;
• the return request is made within 14 days of delivery;
• the product is in resalable condition.

Returns must be approved before items are sent back.

3. Non-Returnable Items

For hygiene, installation, and product integrity reasons, we may not accept returns for:

• opened or used cabling products;
• installed rack hardware or mounting accessories;
• incomplete product kits;
• items damaged through misuse or incorrect installation;
• products returned without original packaging;
• special-order or custom-request products.

4. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery where possible.

Please include:

• your order number;
• a description of the issue;
• clear photographs of the item and packaging.

Once reviewed, we may provide:

• a replacement product;
• a partial refund;
• a full refund;
• another suitable resolution depending on the situation.

5. Compatibility Responsibility

Customers are responsible for ensuring compatibility and suitability before purchase.

This includes checking:

• connector type;
• rack size and fitting requirements;
• cable specifications;
• installation compatibility;
• mounting dimensions.

If you are unsure before ordering, please contact us and we will try to assist with general product guidance.

6. Order Cancellation

Orders may only be cancelled before dispatch.

Once an order has been packed, processed for shipment, or dispatched, cancellation may no longer be possible.

To request a cancellation, please contact us as soon as possible at:

hello@ambgoods.uk

7. Return Process

If your return request is approved, we will provide return instructions.

Returned products must be:

• securely packaged;
• complete with all included parts;
• returned in original condition.

Unless the return is due to our error or a confirmed fault, return shipping costs are normally the responsibility of the customer.

We recommend using a tracked delivery service when returning products.

8. Refund Processing

After the returned item has been received and inspected, we will notify you regarding the outcome of your refund request.

Approved refunds will be issued to the original payment method used during checkout.

Refunds will arrive in 3-6 business days.

9. Shipping Costs

Original shipping charges are generally non-refundable unless:

• the wrong item was sent;
• the item was confirmed faulty;
• the return is required under applicable law.

10. Refused or Misused Returns

We reserve the right to refuse returns or refunds where:

• products show signs of installation or use;
• components are missing;
• the product has been intentionally damaged;
• the return request is considered abusive or fraudulent.

11. Limitation of Liability

A M B GOODS LTD is not responsible for:

• installation errors;
• compatibility issues caused by incorrect customer selection;
• indirect or consequential losses;
• damage caused by improper handling or installation after delivery.

Customers are responsible for ensuring products are installed and used appropriately.

12. Your Consumer Rights

Nothing in this policy affects your legal rights under applicable consumer protection laws.

13. Contact Us

For refund or return enquiries, please contact:

A M B GOODS LTD
48a York Road, Northwood, England, HA6 1JL
Email: hello@ambgoods.uk
Phone: +44 7908053319